What is the status of my complaint?
To know the status of your complaint, please contact our centralised customer service team at 1860 266 2010.
What are the timings, contact details of Metro Stores?
Please refer to the below link to know about Metro Store timings: Metro Store timing locator.
How can I supply products to the Metro store?
Please do share your proposal with mccrrl.becomesupplier@ril.com, our team will get back to you within 48 hrs in case your proposal matches with Metro requirements.
How can I collect the belongings left at the store at the time of purchase?
Please contact our store helpdesk team to know about your left belongings. Store Helpdesk
How to apply for a job at Metro store?
Please do write to our recruitment team mccrrl.teamhr@ril.com along with your updated resume and position you wish to apply for. Our team will revert back to you once they find you suitable for the available openings.
How can I know about the price of a product?
You can check the price of a product by login into Metro App or by calling Metro stores helpdesk.Store Helpdesk
I want to know about product availability at the store?
Please contact our store helpdesk to check the product avaialbility at the store.Store Helpdesk
How to utilize the offer received in the SMS?
SMS Offer utilization depends on the type of offer you have received. You can either redeem your offers while placing online order or by showing the SMS offer to cashier while billing at Metro store
How can I claim the warranty of the product?
Please do contact the customer service team of the manufacturer/brand to claim the product warranty.
How can I enroll for Elite program?
Please visit the nearest Metro store to know the enrollment procedure for Elite program.Metro Store locator
Can I accumulate my monthly discount offer of Bandhan Elite program and use it at once?
Monthly discounted amount of Bandhan Elite program is valid for 1 calendar month only hence you cannot accumulate the offer to consecutive months for its redemption.
What is the Return / Exchange Policy?
Any product can be exchanged/returned within 14 days from the date of purchase (including the date of purchase) at the store from where it was purchased. For online orders, you can return the product to our logistics team at the time of delivery. Please refer Metro terms & conditions to know about exchange & return policy.Metro Policy
Which all articles are excluded from return/exchange?
Fruits/ Vegetables/ Meat/ Fish/ Dairy/ Frozen food/ Loose Commodities Liquor, Tobacco, Undergarments, Socks, Handkerchief, Electronics (Large and Small Appliances), Cosmetics, Perfumes or any other liquid articles Products that are near expiry (less than 14 days shelf life left)/expired/damaged post purchase will not be returned/exchanged Products that are under clearance sale Products that have lost their original condition but not expired/ damaged While all of the above applies to customer returns/exchanges. It is subject to product condition. In such a scenario METRO reserves the right to decide on a case-to-case basis.
Where can I see my refund status of my online order?
You can check the refund preferences in “My profile” section of the app. Refunds are processed as per the preferred mode selected.Refund mode selection
Do you facilitate stock delivery for store purchases?
No, but we have third-party service providers who can address your delivery needs at reasonable rates. Please do contact our store helpdesk during your visit to Metro store.
What is the status of my order delivery?
Please click on my orders after login into the app and then select the order to verify the order status. To view your order status please Click Here
Why my order has been cancelled?
Orders are generally cancelled due multiple reasons. Please reachout to our helpdesk to know more.Helpdesk:1860-266-2010
How to place the order in app?
Please refer to the below tutorial to understand ordering procedure. Metro Ordering Process
I am unable to place the order due to error in application while placing the order?
To help you better, please share a brief video recording of the error with metro.care@ril.com Our technical team will review your error message and will assist you in getting this fix.
I need duplicate copy of the invoice.
You can download invoice for your delivered orders from the order details section of the Metro application. To visit your order details page please Click Here.
Please contact the Store Helpdesk for your store purchases.
How can I change the delivery address once order is confirmed?
You cannot change delivery address once your online order is confirmed.
How do I become a Metro customer?
Please Download the Metro Wholesale B2B app from the Android Play Store or the Apple App Store.
Is it mandatory to register in Metro to shop in Metro stores?
For seamless shopping experience, it is essential to register yourself as Metro customer through Metro Wholesale B2B shopping app.
How to apply for Metro membership with my business details?
Please refer to the video tutorial to understand Metro registration procedure. Metro Registration
Will I get any membership card post enrolment?
No, there is no physical card issued to our customers. You can enter our store by showing QR code of the METRO Wholesale B2B app.
Can I use my membership at METRO centres in other countries?
No, your membership is only valid in India.
How can I check the status of my registration?
Please login to the app and click on My Profile to check the status of your registration.
I want to change my billing address?
To change your billing address, please email us the copy of your updated business license which carries the new address to metro.care@ril.com. Ensure you mention your Merchant ID for faster resolution.
How can I change by email address?
To change your email address, please follow the following steps:
1. Login to Metro B2B app
2. Click on My profile and then click in Profile details
3. Scroll to Personal details section which has Email ID
4. Click on the edit option (pen icon) to update new email ID
5. Enter the OTP received on your email to verify
I want to change the owner name of the business.
Please do email us the authorization letter on company letter head along with the Govt ID proof of new owner to metro.care@ril.com.
My license has expired how do I upload the renewed license?
Please share your updated business license with metro.care@ril.com along with your Merchant ID. Alternately, please contact our centralised customer service team at 1860 266 2010
I want to add secondary user (addon) in my business account?
Currently, we don’t have option to add secondary users in your Metro business account.
I want to update GST in my Metro business account?
Please do email us the copy of GST certificate (all 3 pages) at metro.care@ril.com along with your Metro Merchant ID from your registered email ID.
How do I change my mobile number?
Sorry, you cannot change your mobile number once registered in the Metro Wholesale App.