Any product can be exchanged/returned within 14 days from the date of purchase (including the date of purchase) at the store from where it was purchased. For online orders, you can return the product to our logistics team at the time of delivery. Please refer Metro terms & conditions to know about exchange & return policy.
Fruits/ Vegetables/ Meat/ Fish/ Dairy/ Frozen food/ Loose Commodities
Liquor, Tobacco, Undergarments, Socks, Handkerchief, Electronics (Large and Small Appliances), Cosmetics, Perfumes or any other liquid articles
Products that are near expiry (less than 14 days shelf life left)/expired/damaged post purchase will not be returned/exchanged
Products that are under clearance sale
Products that have lost their original condition but not expired/ damaged While all of the above applies to customer returns/exchanges. It is subject to product condition. In such a scenario JioMart reserves the right to decide on a case-to-case basis.
You can check the refund preferences in “My profile” section of the app. Refunds are processed as per the preferred mode selected.