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UAT - JioMart B2B
UAT - JioMart B2B
Q: Do you facilitate stock delivery?

No, but we have third-party service providers who can address your delivery needs at reasonable rates. Please do contact our store helpdesk during your visit to Metro store.

Q: What is the status of my order delivery?

Please click on my orders after login into the app and then select the order to verify the order status.
To view your order status please click here (enter hyperlink to route to order summary)

Q: Why my order has been cancelled?

Orders are generally cancelled due multiple reasons. Please reachout to our helpdesk to know more at 1860 266 2010.

Q: How to place the order in app?

Please refer to the below tutorial to understand ordering procedure

Metro Ordering Process

Q: I am unable to place the order due to error in application while placing the order.

To help you better, please share a brief video recording of the error with metro.care@ril.com. Our technical team will review your error message and will assist you in getting this fix.

Q: I need duplicate copy of the invoice.

You can download invoice for your delivered orders from the order details section of the Metro applicatin. To viit your order details page, please click here (hyperlink order summary page). Please contact the store helpdesk for your store purchases.

Q: How can I change the delivery address once order is confirmed?

You cannot change the delivery address once online order is confirmed.